Privacy Policy

Who we are

This website is run by Charles and Lois Ventures Limited, company number 16033030, for Charles and Lois Homes. We are responsible for the personal data described in this policy. You can contact us at ctadeogun@gmail.com.

What we collect

When you send a booking request, we collect your name, email address, phone or WhatsApp number, the property you are interested in, your number of guests, any dates you tell us you would like to stay, and any message you choose to add. If you contact us by phone, WhatsApp or email, we receive whatever you send us.

How we use it

We use your details to respond to your request, to check availability, and to get back to you directly. If a stay goes ahead, we use them to manage it. We do this to take steps you have asked for before a booking is agreed, and for our legitimate interest in running our business and answering enquiries.

Who handles your data

Your booking request is delivered to us by email through Resend, an email delivery service. This website is hosted by Netlify. Both act on our behalf to run the website. Some of these providers are based outside the UK, so your data may be processed there. If you contact us on WhatsApp, WhatsApp's own privacy terms also apply.

Cookies and fonts

This website does not use analytics or advertising cookies. It loads its fonts from Google Fonts, which means your browser connects to Google's servers and your IP address is shared with Google when a page loads.

Your rights

You can ask to see the personal data we hold about you, and ask us to correct it, delete it, restrict how we use it, or stop using it. To make a request, email us at ctadeogun@gmail.com. You can also complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.